Privacy Policy
Last updated July 29, 2026
1. Introduction
ReformedRx, LLC (“ReformedRx,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our Website, create an account, purchase products or services, or otherwise interact with us. This Privacy Policy applies to the personal information collected by ReformedRx in connection with its Website and non-clinical business operations. Healthcare services are provided by independent licensed healthcare professionals practicing through Beluga Health, P.A. (the “Medical Practice”) or another affiliated professional entity. The Medical Practice, healthcare providers, participating pharmacies (including Pharmacy Hub), laboratories, and other third parties involved in providing healthcare services may collect, use, maintain, and disclose your information in accordance with applicable law and their own privacy practices. By using our Website or services, you acknowledge and consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
Personal Information. Information you voluntarily provide, including your name, mailing address, email address, telephone number, date of birth, payment information, and other information you provide when creating an account, purchasing products or services, contacting customer support, or otherwise communicating with us.
Health Information. If you seek healthcare services through our website, you may provide health-related information, including medical history, symptoms, medications, allergies, laboratory information, or other information requested by the Medical Practice or your healthcare provider.
Technical Information. We automatically collect certain information when you use our website, including your IP address, browser type, device information, operating system, pages visited, referring website, and similar usage information through cookies and similar technologies.
3. How We Use Your Information
We use the information we collect to operate our website, provide and improve our services, create and maintain your account, process purchases and payments, coordinate appointments and facilitate access to healthcare services, communicate with you regarding your account, orders, and customer support requests, respond to your inquiries, personalize your experience, improve our website and business operations, comply with applicable legal obligations, and protect the security and integrity of our website and users. We may also use information in a de-identified or aggregated form for analytics, quality improvement, research, and other lawful business purposes.
4. How We Share Your Information
When you create an account with ReformedRx, you establish a direct relationship with us for purposes of accessing our website, customer support, educational content, and administrative services. In connection with this relationship, you provide information such as your name, email address, mailing address, telephone number, payment information, account credentials, and transactional information.
If you choose to receive healthcare services through the Website, you may separately provide health or medical information to the Medical Practice and your healthcare providers in connection with those services. Such information may constitute protected health information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”) or may otherwise be protected under applicable federal or state law.
ReformedRx is not a healthcare provider and is not a “covered entity” under HIPAA. The Medical Practice, your healthcare providers, laboratories, pharmacies, and other service providers involved in your care may be covered entities or business associates under HIPAA. ReformedRx may, in certain circumstances, act as a business associate with respect to PHI in connection with the healthcare services offered through the Website. To the extent ReformedRx acts as a business associate, it will collect, use, disclose, and safeguard PHI only as permitted by HIPAA, other applicable law, and any applicable contractual obligations.
The Medical Practice and your healthcare providers maintain a Notice of Privacy Practices describing how they collect, use, disclose, and protect PHI in connection with the healthcare services they provide. The collection, use, and disclosure of PHI by the Medical Practice and your healthcare providers is governed by their Notice of Privacy Practices and applicable law, and not by this Privacy Policy.
Any PHI, or other information protected under applicable law, will be collected, used, and disclosed only as permitted by such law. Information that is not subject to those protections is collected, used, and disclosed as described in this Privacy Policy.
We may share your information with the Medical Practice and licensed healthcare professionals to facilitate the healthcare services you request; with participating pharmacies, laboratories, and other healthcare providers involved in your care; with payment processors, technology providers, and other vendors that assist us in operating our business; with our professional advisors, auditors, insurers, and legal counsel; with government authorities or law enforcement when required by law or legal process; and with a purchaser or successor in connection with a merger, acquisition, financing, or sale of all or substantially all of our business or assets. We do not sell your personal information.
5. Cookies and Analytics
Our website may use cookies and similar tracking technologies to improve website functionality, analyze website traffic, remember user preferences, and enhance your overall experience. Cookies are small data files placed on your device when you visit our website. We may use cookies and similar technologies for purposes such as analyzing how visitors use our website, supporting scheduling and session management tools embedded in the website, and, where applicable, facilitating marketing or advertising activities. You may disable cookies through your browser settings; however, doing so may affect the functionality of certain features of the website. Where required by applicable law, we will provide you with the opportunity to consent to or opt out of the use of non-essential cookies and similar tracking technologies.
6. Data Security
We maintain administrative, technical, and physical safeguards designed to protect the personal information we maintain against unauthorized access, use, alteration, or disclosure. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. By using the services, you acknowledge and accept this inherent risk.
7. Your Rights and Choices
You have the right to request access to or a copy of the information we hold about you, as well as to request corrections to any inaccurate or incomplete information. You are also welcome to ask questions at any time about how your information is used or stored. You may opt out of receiving promotional or marketing communications at any time by following the unsubscribe instructions included in our emails. Please note that even if you opt out of promotional communications, we may still send you important administrative messages, such as updates to this Privacy Policy or notices related to your participation in our Services.
To exercise any of the rights described in this Privacy Policy, please contact us using the information provided in Section 11 below.
8. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state laws. Depending on your state of residence, you may have the right to access, correct, delete, or obtain a copy of your personal information and to opt out of certain data processing activities. Requests to exercise applicable state privacy rights may be submitted using the contact information listed in Section 11 below. We will respond to such requests in accordance with applicable law.
9. Children’s Privacy
This website and our Services are intended for users 18 years of age or older. ReformedRx does not provide Services intended for children. Information about children or newborns should only be provided where directly relevant to the Services requested, and only by a parent or legal guardian. We do not knowingly collect personal information from anyone under the age of 18 without the consent of a parent or guardian. If we learn that we have inadvertently collected personal information from a minor without parental or guardian consent, we will delete that information as soon as possible. If you believe we may have collected information from a minor in violation of this policy, please contact us at the email address listed in Section 11.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or applicable law. Updates will be posted on our website with a revised effective date. Continued use of our website or Services following any posted update constitutes your acknowledgment of the revised Privacy Policy.
11. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us:
ReformedRx, LLC
Mailing Address:
14 Hazard Avenue, Suite 23
Enfield, CT 06082
Email: support@reformedrx.com
Phone: 1 (844) 438-7379 or 1 (844) GET-RFRX
Terms of Use
Last updated July 29, 2026
1. Acceptance of these Terms
These Terms of Use (“Terms”) govern your access to and use of the ReformedRx website and any related online services (collectively, the “Website”).
The Website is operated by ReformedRx, LLC (“ReformedRx,” “Company,” “we,” “our,” or “us”). Through the Website, ReformedRx provides educational content, administrative services, customer support, and access to telehealth services provided by independent licensed healthcare professionals practicing through Beluga Health, P.A. www.belugahealth.com (the “Medical Practice”) or another affiliated professional entity. Prescription medications, when prescribed, are dispensed only by independently licensed pharmacies, including Pharmacy Hub, start.thepharmacyhub.com.
These Terms apply to your use of the Website and all non-clinical services offered by ReformedRx. By accessing or using the Website, creating an account, purchasing products or services you agree to be legally bound by them. If you do not agree to these Terms, you may not use the Website.
Certain services available through the Website are also governed by additional agreements, including our Privacy Policy and Telehealth Consent. Those documents are incorporated into these Terms by reference to the extent applicable.
2. Eligibility
You must be at least eighteen (18) years of age to use the Website or purchase any products or services through the Website. The Website is intended solely for individuals located within the United States.
ReformedRx facilitates access to healthcare services for eligible patients located in all fifty (50) states and the District of Columbia, subject to the availability of appropriately licensed healthcare professionals and applicable law. Healthcare services are available only in states where the treating healthcare professional is authorized to practice. Certain treatments, medications, or services may not be available in every state or may be subject to additional state-specific requirements.
By using the Website, you represent that you satisfy these eligibility requirements and agree to provide accurate, complete, and current information whenever requested, including your current state of residence and the state in which you are physically located when receiving healthcare services. You agree to promptly update any information that changes.
3. Our Role
ReformedRx is not a medical provider. ReformedRx does not diagnose medical conditions, recommend treatment, prescribe medications, dispense medications, or provide medical advice. ReformedRx’s role is limited to operating the Website and providing non-clinical administrative, educational, customer support, and technology-related services.
The telehealth technology used to facilitate communications between patients and licensed healthcare professionals is operated by Fuse Health LLC.
Healthcare services are provided solely by independent licensed healthcare professionals practicing through Beluga Health, P.A. (the “Medical Practice”) or another affiliated professional entity. Beluga Health, P.A. is a LegitScript-certified healthcare platform that coordinates a network of independently licensed healthcare professionals, participating pharmacies, and laboratory partners. ReformedRx does not employ or supervise the healthcare professionals providing medical services.
All medical consultations, evaluations, diagnoses, treatment recommendations, prescribing decisions, and follow-up care are performed exclusively by independent licensed healthcare professionals exercising their own independent professional judgment. ReformedRx does not influence or control medical decision-making.
Prescription medications, when prescribed, are dispensed by independently licensed pharmacies participating in the Beluga healthcare network, including Pharmacy Hub, or another participating licensed pharmacy as appropriate. Laboratory testing, when ordered by a healthcare professional, is performed by independent laboratories participating in the Beluga healthcare network.
Nothing contained on the Website creates a physician-patient relationship with ReformedRx. Any provider-patient relationship is established solely between you and the treating licensed healthcare professional.
4. Medical Information
The information available through the Website is provided solely for general educational and informational purposes. Content appearing on the Website is not intended to replace the advice of your physician or other qualified healthcare professional and should not be relied upon as medical advice, diagnosis, or treatment. Never disregard professional medical advice or delay seeking medical treatment because of information you read on the Website.
No healthcare professional will prescribe medication unless that provider determines, in the exercise of independent professional judgment, that treatment is medically appropriate. ReformedRx does not guarantee that any individual will qualify for treatment, receive a prescription, or achieve any particular medical outcome.
If you believe you are experiencing a medical emergency, call 911 immediately or seek emergency medical care.
5. Telehealth Services
If you elect to receive healthcare services through the Platform, those services will be delivered using telehealth technologies. Before receiving telehealth services, you must review and electronically sign the applicable Telehealth Consent. By using telehealth services, you acknowledge that you have read and agree to the Telehealth Consent, which is incorporated into these Terms by reference.
Healthcare professionals determine whether telehealth is appropriate for your particular circumstances and may decline to provide treatment if they determine that an in-person evaluation, additional testing, or another form of care is more appropriate.
How the Consultation Process Works
To request treatment through the Platform, you will generally complete the following process:
- Select the treatment or service you wish to request.
- Complete the applicable medical intake forms and provide the requested health information.
- Depending on the treatment requested, you may be required to complete additional laboratory testing or participate in a consultation with a licensed healthcare professional.
- Your submitted information is reviewed by an independent licensed healthcare professional practicing through Beluga Health, P.A. or another affiliated professional entity.
- The healthcare professional independently determines whether treatment is medically appropriate.
- If treatment is approved, any prescription is transmitted to a participating licensed pharmacy for dispensing in accordance with applicable law.
- If prescribed, the participating pharmacy prepares and ships the medication.
Not every patient is an appropriate candidate for every treatment. A prescription will be issued only if the treating licensed healthcare professional determines, in the exercise of independent professional judgment, that the requested treatment is medically appropriate.
6. Prescription Medications
Certain products offered through the Website require a valid prescription from a licensed healthcare professional. Completing a health questionnaire, scheduling a consultation, or paying applicable fees does not guarantee that you will receive a prescription or any particular treatment. Every patient must complete the medical intake forms applicable to the requested treatment. Depending on the treatment requested, additional laboratory testing or a consultation may also be required. A licensed healthcare professional reviews the submitted medical information and determines, in the exercise of independent professional judgment, whether treatment is medically appropriate. Prescriptions are issued only if approved by the treating healthcare professional.
If a healthcare professional determines that prescription treatment is appropriate, you may choose to have your prescription transmitted to a participating licensed pharmacy, including Pharmacy Hub or, where permitted, another pharmacy of your choosing.
Compounded Medications. Certain treatments offered through the Website may involve a compounded medication. If a compounded medication is prescribed, it has not been approved by the U.S. Food and Drug Administration (“FDA”). Compounded medications are prepared by licensed pharmacies pursuant to a valid, patient-specific prescription and are not reviewed by the FDA for safety, effectiveness, or quality before dispensing. Additional information regarding compounded medications is available in the Website Disclaimer, which is incorporated into these Terms by reference.
The pharmacy is solely responsible for dispensing medications, fulfilling prescriptions, providing required prescription labeling, and complying with applicable pharmacy laws. Medication information provided through the Website is informational only and should not replace the advice provided by your prescribing healthcare professional or pharmacist.
7. Cash-Pay Services
ReformedRx offers services on a cash-pay basis only. ReformedRx, the Medical Practice, and participating pharmacies do not bill Medicare, Medicaid, or commercial insurance for services or products provided through the Website. You are responsible for payment of all fees at the time services are provided or products are purchased. Prices are subject to change upon reasonable notice posted on the Website.
8. Payment Terms
You agree to pay all fees associated with the products and services you purchase through the Website. Except as required by law or expressly stated in a separate refund policy, payments are non-refundable, including fees for completed healthcare consultations or medications that have been dispensed.
9. User Accounts
You may be required to create an account to access certain Services. You are responsible for maintaining the confidentiality of your login credentials and for all activity occurring under your account. You agree to notify us promptly if you believe your account has been accessed without authorization. You may not share your account with another person or allow another individual to use your account. We reserve the right to suspend or terminate your account if we reasonably believe you have violated these Terms or if necessary to protect the security or integrity of the Website or Services.
10. Website Content and Intellectual Property
The Website and all content made available through it, including text, graphics, images, videos, software, logos, trademarks, designs, and other materials (collectively, the “Content”), are owned by ReformedRx, its licensors, or other third parties and are protected by applicable intellectual property laws. Subject to these Terms, ReformedRx grants you a limited, non-exclusive, revocable, non-transferable license to access and use the Website and its Content solely for your personal, non-commercial use. Except as expressly permitted by applicable law or with our prior written consent, you may not copy, reproduce, distribute, publish, modify, create derivative works from, or otherwise exploit the Website or its Content for commercial purposes; remove any copyright, trademark, or other proprietary notices; or use our trademarks, logos, or branding without our prior written permission. Nothing in these Terms grants you any ownership interest in the Website, the Content, or any intellectual property rights of ReformedRx or its licensors.
11. Acceptable Use
You agree to use the Website only for lawful purposes and in accordance with these Terms. You may not use the Website to violate any applicable law or regulation; provide false or misleading information; attempt to gain unauthorized access to the Website or any related systems; interfere with the operation, security, or functionality of the Website; introduce viruses, malware, or other harmful code; use automated tools, bots, spiders, scrapers, or similar technologies to access or collect information from the Website without our prior written permission; impersonate another person or misrepresent your identity; or otherwise use the Website in a manner that infringes the rights of any person or entity. We reserve the right to suspend or terminate your access to the Website if we reasonably believe you have violated these Terms or engaged in conduct that could harm the Website, ReformedRx, its users, or others.
12. Privacy
Your privacy is important to us. Our collection, use, and disclosure of personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference. If you receive healthcare services through the Platform, your healthcare providers and participating pharmacies may also collect, use, and disclose your information as permitted by applicable law and their own privacy practices.
13. Third-Party Services
The Website may contain links to third-party websites or services, including pharmacies, laboratories, payment processors, and other vendors. These third parties operate independently of ReformedRx. We do not control their websites, products, or services and are not responsible for their availability, content, privacy practices, or performance. Your use of third-party services is governed by the terms and privacy policies of those third parties.
14. Disclaimer of Warranties
THE WEBSITE AND ALL NON-CLINICAL SERVICES PROVIDED BY REFORMEDRX ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REFORMEDRX DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, OR UNINTERRUPTED OPERATION.
ReformedRx does not warrant that the Website will always be available, secure, error-free, or free from viruses or other harmful components. ReformedRx makes no guarantee regarding the availability of any healthcare provider, pharmacy, medication, treatment, or particular medical outcome. Some jurisdictions do not permit the exclusion of certain warranties. In those jurisdictions, the foregoing limitations apply only to the extent permitted by law.
15. Limitation of Liability
To the fullest extent permitted by applicable law, ReformedRx and its officers, directors, employees, contractors, affiliates, and agents will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to your use of the Website or Services, even if advised of the possibility of such damages. To the fullest extent permitted by applicable law, ReformedRx’s total liability arising out of or relating to these Terms or your use of the Website or Services shall not exceed the greater of: (a) the amount you paid directly to ReformedRx during the twelve (12) months preceding the event giving rise to the claim; or (b) One Hundred Dollars ($100.00). Nothing in these Terms limits liability that cannot legally be limited under applicable law. Healthcare services are provided by independent licensed healthcare professionals who are solely responsible for the medical services they provide. Nothing in these Terms is intended to limit or modify any rights or remedies you may have against those healthcare professionals under applicable law.
16. Changes to the Website and these Terms
We may modify these Terms from time to time. Updated Terms will be posted on the Website with a revised “Last Updated” date. Unless otherwise required by law, changes become effective when posted. Your continued use of the Website after revised Terms are posted constitutes your acceptance of the updated Terms. We may also modify, suspend, or discontinue all or any portion of the Website or Services at any time without liability.
17. Suspension or Termination
We reserve the right to suspend or terminate your access to the Website if we reasonably believe you have violated these Terms, engaged in fraudulent or unlawful conduct, or used the Website in a manner that could harm ReformedRx, healthcare providers, pharmacies, or other users. Termination of your access to the Website does not affect any rights or obligations that accrued before termination.
18. Governing Law
These Terms are governed by the laws of the State of Connecticut without regard to its conflict of law principles.
19. Venue
Any legal action arising out of or relating to these Terms or your use of the Website shall be brought exclusively in the state or federal courts located in Hartford County, Connecticut, and you consent to the personal jurisdiction of those courts.
Nothing in this Section limits the right of ReformedRx to seek temporary or permanent injunctive relief in any court of competent jurisdiction to protect its intellectual property, confidential information, or other proprietary rights.
20. Severability
If any provision of these Terms is determined to be invalid or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.
21. Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
ReformedRx may assign these Terms, in whole or in part, in connection with a merger, acquisition, corporate reorganization, sale of assets, or by operation of law.
22. Entire Agreement
These Terms, together with any documents expressly incorporated by reference, including the Privacy Policy and Telehealth Consent, constitute the entire agreement between you and ReformedRx regarding your use of the Website and supersede all prior communications relating to the Website and Services.
23. Contact Us
If you have questions regarding these Terms or the Website, please contact:
ReformedRx, LLC
Mailing Address:
14 Hazard Avenue, Suite 23
Enfield, CT 06082
Email: support@reformedrx.com
Phone: 1 (844) 438-7379 or 1 (844) GET-RFRX
Telehealth Consent
Last updated July 24, 2026
This Telehealth Consent (“Consent”) explains how healthcare services may be provided to you through telehealth in connection with your use of the ReformedRx website and platform. Please read this Consent carefully before receiving telehealth services.
1. Independent Medical Providers
ReformedRx, LLC (“ReformedRx,” “we,” “our,” or “us”) provides a website and technology platform that helps connect individuals with independently licensed healthcare providers and pharmacies. ReformedRx is not a healthcare provider, does not practice medicine or pharmacy, and does not diagnose medical conditions, recommend treatment, prescribe medications, or provide medical care.
All medical services, including evaluations, diagnoses, treatment recommendations, prescriptions, and follow-up care, are provided solely by independent licensed physicians, physician assistants, nurse practitioners, or other healthcare professionals (collectively, “Providers”) exercising their own independent professional judgment. If medication is prescribed, it will be dispensed only by an independently licensed pharmacy.
2. What Is Telehealth?
Telehealth allows healthcare services to be provided remotely using secure electronic communications rather than through an in-person office visit. Depending on your medical needs and your Provider’s clinical judgment, telehealth services may include secure online questionnaires, messaging, telephone conversations, video visits, the review of photographs or other information you submit, laboratory results, and other electronic communications.
Your Provider will determine whether telehealth is appropriate for your medical needs. In some circumstances, your Provider may determine that additional evaluation, laboratory testing, or in-person medical care is necessary before treatment can be provided or continued. If your Provider determines that telehealth is not appropriate for your condition, you may be advised to seek care from a local healthcare provider.
3. Benefits and Risks of Telehealth
Potential benefits of telehealth include:
- Convenient access to healthcare without traveling to a medical office.
- Improved access to qualified healthcare providers.
- Greater flexibility in scheduling appointments.
- More timely communication with your Provider.
Potential risks and limitations include:
- Telehealth may not be appropriate for every medical condition or circumstance.
- Because your Provider may not perform an in-person physical examination, certain clinical information may not be available, which could affect diagnosis or treatment.
- Technical problems, including internet or equipment failures, may interrupt or delay your visit.
- Although reasonable safeguards are used to protect electronic communications, no system can guarantee complete privacy or security.
4. Patient Location and Provider Licensure
I agree to inform my provider of my physical location at the time of each telehealth session. I understand that telehealth services may only be provided when I am physically located in a state or jurisdiction where my provider is authorized to practice.
5. Privacy
Information you share with your Provider in connection with your medical care is subject to the Provider’s privacy practices and applicable law, including HIPAA where applicable. Information collected by ReformedRx in connection with your use of the website or platform is handled in accordance with the ReformedRx Privacy Policy.
6. Technology Requirements
You are responsible for using a device with a reliable internet connection and participating from a location that provides reasonable privacy. If technical difficulties interrupt a telehealth visit, reasonable efforts will be made to reconnect or reschedule the appointment.
7. Emergencies
Telehealth is not appropriate for medical emergencies. If you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency department. If your Provider determines that your condition cannot be appropriately managed through telehealth, you may be instructed to seek in-person medical care.
8. Voluntary Consent
Receiving healthcare services by telehealth is voluntary. You may choose not to receive care through telehealth or withdraw your consent at any time by notifying your Provider. Choosing not to receive telehealth services may limit the availability of certain services but will not otherwise affect your ability to seek medical care from another provider.
By using the Services to request or receive telehealth services, I acknowledge that I have read and understand this Telehealth Consent and consent to receive healthcare services by telehealth from the independent Provider who evaluates and treats me, if the Provider determines that telehealth is appropriate.
Refund Policy
Last updated July 24, 2026
1. Overview
This Refund Policy explains when payments made to ReformedRx, LLC (“ReformedRx,” “we,” “our,” or “us”) for consultations and medications are and are not eligible for a refund. This Policy supplements, and should be read together with, our Terms of Use. ReformedRx is not a healthcare provider and does not itself provide medical care; healthcare services are provided solely by independent licensed healthcare professionals practicing through the Medical Practice, and prescription medications are dispensed only by independently licensed pharmacies.
2. Consultation Fees
If you submit a health questionnaire or request a consultation and a licensed healthcare provider has not yet reviewed your submission, you may cancel and request a full refund of the consultation fee at any time prior to that review.
Once a licensed healthcare provider has reviewed your intake or questionnaire, the consultation fee is non-refundable, regardless of the outcome of that review, including if the provider determines that treatment is not medically appropriate for you or declines to issue a prescription. The consultation fee covers the provider’s professional time and clinical review and is not contingent upon receiving a prescription.
3. Medications
Prescription medications, including compounded medications, are dispensed only after a licensed healthcare professional determines that treatment is medically appropriate. Because compounded medications are prepared and dispensed specifically for you pursuant to an individual prescription, medication fees are non-refundable once your prescription has been transmitted to the dispensing pharmacy for fulfillment, except as described in Section 4 below, or as required by applicable law. Once dispensed, compounded medications cannot be resold, returned to inventory, or verified as unused. Accordingly, we are unable to accept returns of dispensed medications for any reason.
4. Shipping Issues, Damage, and Billing Errors
If your order arrives damaged, is materially different from what your provider prescribed, or is lost in transit, please contact us within seven (7) days of the delivery date (or expected delivery date, if not received). We will work with the dispensing pharmacy to arrange a replacement at no additional cost. Replacement, rather than a cash refund, is the standard remedy for shipping-related issues.
If you are charged in error, including duplicate charges or charges that do not match your order, please contact us and we will investigate and issue a corrective refund where appropriate.
5. Requesting a Refund
To request a refund or report a billing issue, please contact us using the information in Section 7 below. Please include your name, the email address associated with your account, the date of the charge, and a description of the issue. We aim to respond to all refund requests within five (5) business days.
6. Approved Refunds
Approved refunds will be issued to the original payment method used at checkout. Please allow up to ten (10) business days for the refund to appear on your statement, depending on your bank or card issuer.
7. Contact Us
